Milena Doynova

Customer Service Specialist
Your tasks/responsibilities
- Transfers customer needs into service developments and innovation;
- Stays in daily contact with customers about orders, call-offs, shipments, warehousing, payments and any other service via e-mail and phone in alignment with account team;
- Processes customer inquiries, customer quotes, order confirmations and invoices;
- Coordinates and checks customer order and aligns with production (pre-)planning;
- Organises and processes shipping and warehousing;
- Organises and processes letters of credit and collections of overdue payments;
- Handles and organises returns of claimed products
- Manage overproduction/leftover;
- Maintains ERP master data for customers, finished goods, transport zones and routes;
- Creates sales statistics for the management.
Your skills
- University degree and economics degree is an advantage;
- Good command of spoken and written English necessary;
- Good command of Greek language will be considered as advantage;
- Good computer literacy and good knowledge of working with Microsoft Word and Microsoft Excel;
- Positive attitude, self-motivated, pragmatic and responsive approach in communication;
- Exceptional organisational and prioritisation skills with the ability to manage multiple tasks simultaneously while paying close attention to detail;
- Good team player with the ability to work quickly and accurately in a dynamic team;
- Previous experience in customer service is an advantage;
- Experience in an multinational environment is an advantage;
We offer
- Training and development possibilities;
- Attractive working time schemes;
- Variety of fringe benefits;
- Friendly atmosphere and excellent working conditions.
Your tasks/responsibilities
- Transfers customer needs into service developments and innovation;
- Stays in daily contact with customers about orders, call-offs, shipments, warehousing, payments and any other service via e-mail and phone in alignment with account team;
- Processes customer inquiries, customer quotes, order confirmations and invoices;
- Coordinates and checks customer order and aligns with production (pre-)planning;
- Organises and processes shipping and warehousing;
- Organises and processes letters of credit and collections of overdue payments;
- Handles and organises returns of claimed products
- Manage overproduction/leftover;
- Maintains ERP master data for customers, finished goods, transport zones and routes;
- Creates sales statistics for the management.
Your skills
- University degree and economics degree is an advantage;
- Good command of spoken and written English necessary;
- Good command of Greek language will be considered as advantage;
- Good computer literacy and good knowledge of working with Microsoft Word and Microsoft Excel;
- Positive attitude, self-motivated, pragmatic and responsive approach in communication;
- Exceptional organisational and prioritisation skills with the ability to manage multiple tasks simultaneously while paying close attention to detail;
- Good team player with the ability to work quickly and accurately in a dynamic team;
- Previous experience in customer service is an advantage;
- Experience in an multinational environment is an advantage;
We offer
- Training and development possibilities;
- Attractive working time schemes;
- Variety of fringe benefits;
- Friendly atmosphere and excellent working conditions.