Tervakoski HR Team
Technical Customer Service Manager
Your responsibilities
- Technical Customer Service and Product Management in a technical B2B business environment.
- Technical service of our existing customers and developing our business in new markets, customer groups and product areas
- Product portfolio and product development responsibility
- Customer feedback and quality management
- Working in close cooperation with the sales team, other technical customer service experts as well as our international sales network and R&D organization.
Your profile
- Technical University or College background, potentially in Electrical or Paper engineering
- Experience and proven success in production, technical service or similar position. Sales experience is beneficial.
- Paper production experience will support a fast step into the business.
- Good communication skills in Finnish, excellent English skills, other language skills could be of advantage.
- Eagerness to learn and develop yourself and our team.
- Pro-active approach towards customers and markets.
- Passion for technical customer satisfaction.
Our benefits
- Solid track record of growth in insulation materials with plans to further expand our offering
- An international field of activity and co-operation within delfort
- A self-responsible and fascinating work field in a dedicated team of a branch-forerunner.
- Ability to truly influence the results of your work.
- Flat organizational structure which enables quick decisions and quick reactions to customer and market needs.
For more information, Head of Electrical Insulation Paper Business Area Olli Aho (tel. +358 400 551 505) will answer your questions on 20.2. at 14-15 and on 24.2. at 9-10.
If you are interested in joining the delfort team, please submit your application and CV in English by 15.3.2026. Interviews may start before the application deadline.
Location
This job is posted by our Location in Tervakoski | Finland –
want to get more insights?
Your responsibilities
- Technical Customer Service and Product Management in a technical B2B business environment.
- Technical service of our existing customers and developing our business in new markets, customer groups and product areas
- Product portfolio and product development responsibility
- Customer feedback and quality management
- Working in close cooperation with the sales team, other technical customer service experts as well as our international sales network and R&D organization.
Your profile
- Technical University or College background, potentially in Electrical or Paper engineering
- Experience and proven success in production, technical service or similar position. Sales experience is beneficial.
- Paper production experience will support a fast step into the business.
- Good communication skills in Finnish, excellent English skills, other language skills could be of advantage.
- Eagerness to learn and develop yourself and our team.
- Pro-active approach towards customers and markets.
- Passion for technical customer satisfaction.
Our benefits
- Solid track record of growth in insulation materials with plans to further expand our offering
- An international field of activity and co-operation within delfort
- A self-responsible and fascinating work field in a dedicated team of a branch-forerunner.
- Ability to truly influence the results of your work.
- Flat organizational structure which enables quick decisions and quick reactions to customer and market needs.
For more information, Head of Electrical Insulation Paper Business Area Olli Aho (tel. +358 400 551 505) will answer your questions on 20.2. at 14-15 and on 24.2. at 9-10.
If you are interested in joining the delfort team, please submit your application and CV in English by 15.3.2026. Interviews may start before the application deadline.
Location
This job is posted by our Location in Tervakoski | Finland –
want to get more insights?
